/* Emonics ECP — shared design system. Vanilla CSS, no build step.
   Brand: navy #1C1454, coral #E65F3C, gray bg #F4F5F9, white cards. */
:root{
  --navy:#1C1454; --navy-700:#2A1F6E; --coral:#E65F3C; --coral-600:#d5502e;
  --bg:#F4F5F9; --card:#ffffff; --ink:#1b1f2a; --muted:#6b7280; --line:#e6e8f0;
  --ok:#1f9d55; --danger:#d5342b; --shadow:0 1px 3px rgba(20,20,60,.08),0 4px 16px rgba(20,20,60,.06);
  --radius:8px; --touch:44px;
}
*{box-sizing:border-box}
html,body{margin:0}
body{
  font:15px/1.6 -apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif;
  background:var(--bg); color:var(--ink); -webkit-font-smoothing:antialiased;
}
a{color:var(--coral-600);text-decoration:none}
h1,h2,h3{color:var(--navy);line-height:1.25;margin:0 0 .5em}
h1{font-size:24px} h2{font-size:19px} h3{font-size:16px}
main{max-width:1080px;margin:0 auto;padding:20px 16px 64px}
.muted{color:var(--muted)} .small{font-size:13px}
.row{display:flex;gap:12px;align-items:center;flex-wrap:wrap}
.spacer{flex:1}
.stack{display:flex;flex-direction:column;gap:12px}

/* ---------- wordmark ---------- */
.wm-navy{color:#fff;font-weight:800;letter-spacing:.5px}
.wm-coral{color:var(--coral);font-weight:800;letter-spacing:.5px}
.wm-dot{color:var(--coral);margin:0 4px;font-weight:800}
.login-brand .wm-navy{color:var(--navy)}

/* ---------- app header ---------- */
.appbar{
  background:var(--navy);color:#fff;display:flex;align-items:center;gap:14px;
  padding:0 16px;height:58px;position:sticky;top:0;z-index:40;
}
.wordmark{display:flex;align-items:center;font-size:17px;white-space:nowrap}
.nav{display:flex;gap:4px;flex:1;overflow-x:auto}
.navlink{
  display:inline-flex;align-items:center;min-height:var(--touch);padding:0 14px;
  color:#cdd0e6;border-radius:6px;font-size:14px;font-weight:600;
  border-bottom:3px solid transparent;white-space:nowrap;
}
.navlink:hover{background:var(--navy-700);color:#fff}
.navlink:focus-visible{outline:2px solid var(--coral);outline-offset:2px}
.navlink.active{color:#fff;border-bottom-color:var(--coral)}
.userbox{display:flex;align-items:center;gap:10px}
.useremail{font-size:13px;color:#c9cce4;max-width:180px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.navtoggle{display:none;background:transparent;border:0;color:#fff;font-size:22px;min-width:var(--touch);min-height:var(--touch);cursor:pointer}

/* ---------- buttons ---------- */
.btn{
  display:inline-flex;align-items:center;justify-content:center;gap:8px;
  min-height:var(--touch);padding:0 16px;border-radius:8px;border:1px solid transparent;
  background:#eef0f7;color:var(--navy);font-size:14px;font-weight:600;cursor:pointer;
  transition:background .12s,box-shadow .12s,transform .04s;line-height:1;
}
.btn:hover{background:#e3e6f3}
.btn:active{transform:translateY(1px)}
.btn:focus-visible{outline:2px solid var(--coral);outline-offset:2px}
.btn-primary{background:var(--coral);color:#fff}
.btn-primary:hover{background:var(--coral-600)}
.btn-navy{background:var(--navy);color:#fff}
.btn-navy:hover{background:var(--navy-700)}
.btn-ghost{background:transparent;border-color:rgba(255,255,255,.4);color:#fff}
.btn-ghost:hover{background:rgba(255,255,255,.12)}
.btn-danger{background:var(--danger);color:#fff}
.btn-danger:hover{filter:brightness(.94)}
.btn-outline{background:#fff;border-color:var(--line);color:var(--navy)}
.btn-outline:hover{border-color:var(--coral);color:var(--coral-600)}
.btn-sm{min-height:36px;padding:0 12px;font-size:13px}
.btn-block{width:100%}
.btn[disabled]{opacity:.5;cursor:not-allowed}

/* ---------- cards ---------- */
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow)}
.card-pad{padding:16px}
.pagehead{display:flex;align-items:center;gap:12px;margin-bottom:16px;flex-wrap:wrap}
.pagehead h1{margin:0}

/* ---------- chips / badges ---------- */
.chip{display:inline-flex;align-items:center;height:24px;padding:0 10px;border-radius:12px;font-size:12px;font-weight:600;background:#eef0f7;color:var(--navy)}
.chip-queue{background:#e9e6fb;color:var(--navy)}
.chip-state{background:#eef0f7;color:var(--muted)}
.chip-state.human_active{background:#fde9e3;color:var(--coral-600)}
.chip-state.open{background:#e6f4ec;color:var(--ok)}
.chip-assigned{background:#e7edff;color:#2a44b8}
.chip-stat{background:#f0f1f8;color:var(--navy);font-variant-numeric:tabular-nums}
.badge-urgent{background:var(--coral);color:#fff;height:22px;padding:0 9px;border-radius:11px;font-size:11px;font-weight:700;letter-spacing:.3px;display:inline-flex;align-items:center}
.age-badge{height:22px;padding:0 9px;border-radius:11px;font-size:12px;font-weight:600;background:#eef0f7;color:var(--muted);display:inline-flex;align-items:center}
.age-badge.hot{background:var(--coral);color:#fff}

/* ---------- queues home ---------- */
.queue-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(260px,1fr));gap:14px}
.queue-card{display:flex;flex-direction:column;gap:12px;padding:18px;cursor:pointer;text-align:left;border-left:4px solid var(--navy)}
.queue-card:hover{box-shadow:0 6px 20px rgba(20,20,60,.12);transform:translateY(-1px)}
.queue-card.has-unanswered{border-left-color:var(--coral)}
.queue-card h3{margin:0;text-transform:capitalize}
.qc-stats{display:flex;gap:18px}
.qc-num{font-size:26px;font-weight:800;color:var(--navy);line-height:1}
.qc-num.coral{color:var(--coral)}
.qc-label{font-size:12px;color:var(--muted)}

/* ---------- thread list (queue view) ---------- */
.thread-list{display:flex;flex-direction:column;gap:10px}
.thread-card{display:flex;gap:12px;align-items:flex-start;padding:14px 16px;cursor:pointer;border-left:4px solid transparent;width:100%;text-align:left}
.thread-card:hover{box-shadow:0 6px 18px rgba(20,20,60,.1)}
.thread-card.unanswered{border-left-color:var(--coral)}
.tc-dir{font-size:18px;line-height:1;margin-top:2px}
.tc-main{flex:1;min-width:0}
.tc-top{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.tc-name{font-weight:700;color:var(--navy)}
.tc-time{margin-left:auto;color:var(--muted);font-size:12px;white-space:nowrap}
.tc-preview{color:#4b5563;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:2px}
.tc-chips{display:flex;gap:6px;margin-top:8px;flex-wrap:wrap}

/* ---------- thread view ---------- */
.thread-body main{max-width:920px}
.thread-layout{display:grid;grid-template-columns:1fr 280px;gap:16px;align-items:start}
.thread-main{display:flex;flex-direction:column;min-height:60vh}
.msgs{display:flex;flex-direction:column;gap:8px;padding:16px;overflow-y:auto;max-height:64vh}
.day-sep{align-self:center;background:#e9eaf3;color:var(--muted);font-size:12px;padding:2px 12px;border-radius:12px;margin:10px 0}
.bubble{max-width:76%;padding:9px 13px;border-radius:14px;position:relative;word-wrap:break-word}
.msg-in{align-self:flex-start;background:#fff;border:1px solid var(--line);border-bottom-left-radius:4px}
.msg-out{align-self:flex-end;background:#ecebfa;border:1px solid #dcd9f4;border-bottom-right-radius:4px}
.bubble .who{font-size:11px;color:var(--coral-600);font-weight:700;margin-bottom:2px}
.bubble .t{font-size:11px;color:var(--muted);margin-top:3px;text-align:right}
.composer{border-top:1px solid var(--line);padding:12px;display:flex;gap:8px;align-items:flex-end;position:sticky;bottom:0;background:#fff}
.composer textarea{flex:1;min-height:44px;max-height:140px;resize:vertical;padding:10px;border:1px solid var(--line);border-radius:8px;font:inherit}
.composer textarea:focus{outline:2px solid var(--coral);outline-offset:0;border-color:var(--coral)}
.tmpl-note{background:#fff3cd;border:1px solid #ffe08a;color:#7a5b00;padding:8px 12px;border-radius:8px;font-size:13px;margin:0 0 8px}
.side-panel{position:sticky;top:74px}
.side-panel h3{margin-top:0}
.kv{display:flex;justify-content:space-between;gap:10px;padding:6px 0;border-bottom:1px dashed var(--line);font-size:14px}
.kv .k{color:var(--muted)} .kv .v{font-weight:600;text-align:right;word-break:break-word}
.actionbar{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:12px}

/* ---------- tables / list-as-cards ---------- */
.tablewrap{overflow-x:auto}
table.grid{border-collapse:collapse;width:100%;background:#fff;border-radius:var(--radius);overflow:hidden}
table.grid th,table.grid td{padding:12px 14px;text-align:left;border-bottom:1px solid var(--line);vertical-align:middle}
table.grid th{background:#f7f8fc;color:var(--muted);font-size:12px;text-transform:uppercase;letter-spacing:.4px}
table.grid tr:hover td{background:#fafbff}
.statchips{display:flex;gap:6px;flex-wrap:wrap}

/* ---------- forms / fields ---------- */
.field{display:flex;flex-direction:column;gap:4px;font-size:13px;color:var(--muted);font-weight:600;margin-bottom:12px}
.field input,.field select,.field textarea{
  min-height:var(--touch);padding:10px 12px;border:1px solid var(--line);border-radius:8px;font:inherit;color:var(--ink);background:#fff;
}
.field input:focus,.field select:focus,.field textarea:focus{outline:2px solid var(--coral);outline-offset:0;border-color:var(--coral)}
.form-actions{display:flex;gap:8px;justify-content:flex-end;margin-top:8px}
.checkline{display:flex;align-items:center;gap:8px;min-height:var(--touch)}

/* ---------- modal ---------- */
.modal-backdrop{position:fixed;inset:0;background:rgba(16,14,40,.5);display:flex;align-items:center;justify-content:center;z-index:60;padding:16px}
.modal{background:#fff;border-radius:12px;box-shadow:0 20px 60px rgba(0,0,0,.3);width:100%;max-width:480px;max-height:90vh;overflow:auto}
.modal-head{display:flex;align-items:center;justify-content:space-between;padding:16px 20px;border-bottom:1px solid var(--line)}
.modal-body{padding:20px}
.modal-x{background:transparent;border:0;font-size:22px;cursor:pointer;color:var(--muted);min-width:var(--touch);min-height:var(--touch)}

/* ---------- toggle switch ---------- */
.switch{position:relative;display:inline-flex;align-items:center;min-height:var(--touch);cursor:pointer;gap:10px}
.switch input{position:absolute;opacity:0;width:0;height:0}
.switch .track{width:48px;height:28px;background:#c7cad8;border-radius:14px;transition:background .15s;flex:none}
.switch .thumb{position:absolute;left:3px;top:50%;transform:translateY(-50%);width:22px;height:22px;background:#fff;border-radius:50%;box-shadow:0 1px 3px rgba(0,0,0,.3);transition:left .15s}
.switch input:checked + .track{background:var(--coral)}
.switch input:checked + .track + .thumb{left:26px}
.switch input:focus-visible + .track{outline:2px solid var(--navy);outline-offset:2px}

/* ---------- upload dropzone ---------- */
.dropzone{border:2px dashed #c2c6dd;border-radius:12px;background:#fff;padding:34px 20px;text-align:center;cursor:pointer;transition:border-color .15s,background .15s}
.dropzone:hover,.dropzone.drag{border-color:var(--coral);background:#fff7f4}
.dropzone .big{font-size:34px}
.result-ok{color:var(--ok);font-weight:700}
.reject-list{margin-top:10px}
.reject-list .r{display:flex;gap:10px;padding:6px 0;border-bottom:1px dashed var(--line);font-size:13px}

/* ---------- login ---------- */
.login-body{background:linear-gradient(160deg,#1C1454 0%,#2A1F6E 100%);min-height:100vh}
.login-wrap{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:20px}
.login-card{width:100%;max-width:400px;padding:32px 28px;text-align:center}
.login-brand{font-size:26px}
.login-sub{color:var(--muted);margin:4px 0 22px}
.login-form{text-align:left}
.login-form .field{color:var(--ink)}
.otp-input{letter-spacing:.5em;text-align:center;font-size:22px;font-weight:700}
.login-msg{margin-top:14px;color:var(--muted);font-size:14px}
.login-msg.err{color:var(--danger);font-weight:600}
.btn-block{width:100%}

/* ---------- empty / loading ---------- */
.empty{text-align:center;color:var(--muted);padding:40px 16px}
.loading{color:var(--muted);padding:20px}
.toast{position:fixed;bottom:18px;left:50%;transform:translateX(-50%);background:var(--navy);color:#fff;padding:12px 18px;border-radius:10px;box-shadow:var(--shadow);z-index:80;font-size:14px}

/* ================= RESPONSIVE (phones, 390px) ================= */
@media (max-width:720px){
  .navtoggle{display:inline-flex;order:3}
  .userbox{order:4;margin-left:auto}
  .useremail{display:none}
  .nav{
    display:none;position:absolute;top:58px;left:0;right:0;background:var(--navy);
    flex-direction:column;gap:0;padding:6px;box-shadow:var(--shadow);overflow:visible;
  }
  .nav.open{display:flex}
  .navlink{width:100%;border-bottom:0;border-left:3px solid transparent}
  .navlink.active{border-left-color:var(--coral);border-bottom:0}
  .appbar{gap:8px}
  .thread-layout{grid-template-columns:1fr}
  .side-panel{position:static;order:-1}
  /* tables become stacked cards */
  table.grid,table.grid tbody,table.grid tr,table.grid td{display:block;width:100%}
  table.grid thead{display:none}
  table.grid tr{border:1px solid var(--line);border-radius:var(--radius);margin-bottom:10px;background:#fff;padding:6px 4px}
  table.grid td{border-bottom:1px dashed var(--line);display:flex;justify-content:space-between;gap:12px;text-align:right}
  table.grid td::before{content:attr(data-label);color:var(--muted);font-weight:600;text-align:left}
  table.grid td:last-child{border-bottom:0}
  .bubble{max-width:88%}
  main{padding:14px 12px 60px}
}
@media (max-width:420px){
  .queue-grid{grid-template-columns:1fr}
  .tc-time{margin-left:0}
}

/* ---------- M3: employee type-ahead picker ---------- */
.emp-picker{position:relative}
.emp-picker input{width:100%;min-height:44px;padding:10px 12px;border:1px solid var(--line);border-radius:8px;font:inherit}
.emp-picker input:focus{outline:2px solid var(--coral);border-color:var(--coral)}
.emp-menu{position:absolute;z-index:50;left:0;right:0;top:calc(100% + 4px);background:#fff;border:1px solid var(--line);
  border-radius:8px;box-shadow:var(--shadow);max-height:280px;overflow-y:auto}
.emp-row{min-height:44px;display:flex;align-items:center;padding:8px 12px;cursor:pointer;border-bottom:1px solid var(--line);font-size:14px}
.emp-row:last-child{border-bottom:0}
.emp-row:hover,.emp-row.active{background:#f3f0fb}
.src-note{margin-top:4px}

/* ---------- M3: notifications bell + iOS banner ---------- */
.btn-bell{min-height:40px;padding:0 12px;font-size:13px}
.ios-banner{display:flex;gap:10px;align-items:flex-start;background:#fff3cd;border:1px solid #ffe08a;color:#5c4a00;
  padding:10px 12px;border-radius:8px;margin-bottom:14px;font-size:13px;line-height:1.4}
.ios-banner .ios-x{margin-left:auto;background:transparent;border:0;font-size:20px;line-height:1;cursor:pointer;color:#8a6d00;min-width:32px;min-height:32px}
@media (max-width:720px){
  .btn-bell span[data-push-state]{display:none}
}

/* ---------- M4: draft requisitions ---------- */
.draft-card{border:2px dashed var(--coral);padding:16px}
.badge-draft{background:var(--coral);color:#fff;height:22px;padding:0 10px;border-radius:11px;font-size:11px;font-weight:700;letter-spacing:.3px;display:inline-flex;align-items:center}
.draft-fields{display:flex;gap:16px;flex-wrap:wrap;margin-top:6px}
.conf-field{font-size:14px}
.conf-field .cf-label{color:var(--muted)}
.conf-field.low{background:#fff3cd;border:1px solid #ffe08a;border-radius:6px;padding:2px 8px}
.conf-field.low .cf-flag{color:#a06a00;font-weight:600}

/* ---------- M4: tabs (req detail) ---------- */
.tabs{display:flex;gap:4px;border-bottom:2px solid var(--line);margin-bottom:16px}
.tab{background:transparent;border:0;min-height:44px;padding:0 16px;font-weight:600;color:var(--muted);cursor:pointer;border-bottom:3px solid transparent;margin-bottom:-2px}
.tab:hover{color:var(--navy)}
.tab.active{color:var(--navy);border-bottom-color:var(--coral)}

/* ---------- M4: candidates filters ---------- */
.cand-filters .row{gap:8px}
.cand-filters input,.cand-filters select{min-height:44px}

/* ---------- M4 (D): send refusal notice + refused bubble ---------- */
.refusal-notice{background:#fdecea;border:1px solid #f5b7b1;color:var(--danger);padding:10px 12px;
  border-radius:8px;margin:8px 12px;font-size:14px;font-weight:600}
.bubble.msg-refused{background:#fdecea;border:1px solid #f5b7b1;opacity:.85}
.bubble.msg-refused .t{color:var(--danger);font-weight:600}

/* ================= M5: voice ================= */
/* click-to-dial */
.phone-cell{display:inline-flex;align-items:center;gap:6px}
.call-btn{min-width:32px;min-height:32px;border:0;border-radius:6px;background:#e6f4ec;color:var(--ok);cursor:pointer;font-size:14px}
.call-btn:hover{background:#d3ecdd}

/* softphone dock (bottom-right, desktop) */
.voice-dock{position:fixed;right:18px;bottom:18px;width:280px;background:#fff;border:1px solid var(--line);
  border-radius:12px;box-shadow:0 10px 30px rgba(20,20,60,.18);z-index:70;overflow:hidden;font-size:14px}
.voice-dock.hidden{display:none}
.vk-head{background:var(--navy);color:#fff;padding:10px 14px;display:flex;justify-content:space-between;align-items:center}
.vk-title{font-weight:700}
.vk-status{font-size:12px;color:#cdd0e6}
.voice-dock .vk-incoming,.voice-dock .vk-active{display:none;padding:12px 14px}
.voice-dock .vk-idle{display:block;padding:12px 14px}
.voice-dock[data-state="incoming"] .vk-incoming{display:block}
.voice-dock[data-state="incoming"] .vk-idle{display:none}
.voice-dock[data-state="dialing"] .vk-active,.voice-dock[data-state="in-call"] .vk-active{display:block}
.voice-dock[data-state="dialing"] .vk-idle,.voice-dock[data-state="in-call"] .vk-idle{display:none}
.vk-peer{font-weight:700;color:var(--navy);margin-bottom:8px}
.vk-inc-actions{display:flex;gap:8px}
.vk-timer{font-size:22px;font-weight:800;color:var(--navy);text-align:center;font-variant-numeric:tabular-nums;margin-bottom:8px}
.vk-controls{display:flex;gap:6px;justify-content:center;flex-wrap:wrap}
.vk-btn{min-height:40px;padding:0 12px;border:0;border-radius:8px;background:#eef0f7;color:var(--navy);font-weight:600;cursor:pointer}
.vk-btn.on{background:var(--coral);color:#fff}
.vk-accept,.vk-call{background:var(--ok);color:#fff}
.vk-decline,.vk-hang{background:var(--danger);color:#fff}
.vk-pad{display:none;grid-template-columns:repeat(3,1fr);gap:6px;margin-top:10px}
.vk-pad.open{display:grid}
.vk-key{min-height:40px;border:1px solid var(--line);border-radius:8px;background:#fff;font-size:16px;cursor:pointer}
.vk-dialrow{display:flex;gap:6px}
.vk-dial{flex:1;min-height:40px;padding:0 10px;border:1px solid var(--line);border-radius:8px;font:inherit}
.vk-err{background:#fdecea;border-bottom:1px solid #f5b7b1;color:var(--danger);padding:8px 14px;font-size:13px;font-weight:600}
.vk-note{margin-top:10px;color:var(--muted);font-size:12px;line-height:1.4}
.vk-close{display:none;background:transparent;border:0;color:#fff;font-size:24px;line-height:1;cursor:pointer;min-width:40px;min-height:40px}
.voice-fab{display:none}

/* desktop: dock always visible; no FAB */
@media (min-width:768px){
  .voice-fab{display:none}
  .voice-dock{display:block}
}
/* mobile (<768px): FAB expands to a full-screen call sheet with large targets */
@media (max-width:767px){
  .voice-fab{display:flex;align-items:center;justify-content:center;position:fixed;right:16px;bottom:16px;
    width:60px;height:60px;border-radius:50%;background:var(--coral);color:#fff;font-size:26px;border:0;
    box-shadow:0 6px 20px rgba(230,95,60,.5);z-index:71;cursor:pointer}
  .voice-fab[data-state="incoming"]{background:var(--ok);animation:vkring 1s infinite}
  @keyframes vkring{0%,100%{transform:scale(1)}50%{transform:scale(1.08)}}
  .voice-dock{right:0;bottom:0;left:0;top:0;width:auto;border-radius:0;display:none;font-size:16px}
  .voice-dock.open{display:flex;flex-direction:column}
  body.voice-sheet-open .voice-fab{display:none}
  .voice-dock .vk-head{height:56px;font-size:18px}
  .vk-close{display:inline-flex;align-items:center;justify-content:center}
  .voice-dock .vk-incoming,.voice-dock .vk-active,.voice-dock .vk-idle{padding:24px 20px}
  .vk-btn{min-height:52px;font-size:16px;padding:0 18px;flex:1}
  .vk-controls{gap:10px}
  .vk-key{min-height:56px;font-size:20px}
  .vk-timer{font-size:40px;margin:24px 0}
  .vk-dial{min-height:52px;font-size:18px}
  .vk-inc-actions{gap:12px}
  .vk-peer{font-size:20px;text-align:center;margin:16px 0}
}

/* call/voicemail timeline card */
.call-card{align-self:center;background:#eef1fb;border:1px solid #dce0f2;border-radius:12px;padding:10px 14px;margin:6px 0;max-width:82%;width:auto}
.call-card.missed{background:#fdecea;border-color:#f5b7b1}
.call-card.vm{background:#fff7ef;border-color:#ffe0b8}
.cc-top{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.cc-icon{font-size:16px}
.cc-meta{color:var(--muted);font-size:12px}
.cc-time{margin-left:auto;color:var(--muted);font-size:12px}
.cc-transcript{margin-top:6px;font-style:italic;color:#5b4a2a}
.cc-audio{display:inline-block;margin-top:6px;font-weight:600}
.cand-num{padding:6px 0;border-bottom:1px dashed var(--line)}

/* M6: call direction icon */
.call-dir{font-weight:700;font-size:13px;white-space:nowrap}
.call-dir.in{color:var(--ok)}
.call-dir.out{color:var(--navy)}
.call-dir.missed{color:var(--danger)}

/* M6: click-to-dial tap targets >=44px on mobile */
@media (max-width:767px){
  .call-btn{min-width:44px;min-height:44px;font-size:16px}
  .member-counts{gap:6px}
}